Modular Solutions
WARRANTY
INFORMATION
SPEED. QUALITY. COST SAVINGS.
At Volumod, we are dedicated to delivering exceptional housing products to our clients, ensuring their satisfaction and peace of mind. To reinforce our commitment, we offer a standard one-year limited manufacturer's warranty. This guide will walk you through exactly what is covered by our warranty and how to reach out with specific warranty requests.
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Volumod utilizes the standards set forth by the National Association of Home Builders in the Residential Construction Performance Guidelines. Download these standards here.
ARE VOLUMOD PRODUCTS COVERED BY A WARRANTY?
Volumod has a stringent quality control and inspection process throughout production. Our products adhere to the state and local building codes of the region where the structures are installed. These codes are the same ones that apply to traditional, site-built construction, ensuring compliance with all local safety and regulatory standards. This approach guarantees that our units - whether designed for single-family or multifamily use, meet the required building codes for the area where they are installed.
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Volumod’s limited warranty partners with the materials manufacturers of the various products included in the building and affirms our products structural, plumbing, lighting, heating and cooling systems, and all appliances installed by us, are free from defects in materials and workmanship, and comply with the appropriate building codes for the structure. If you notice any issues with these items, let us know in writing so they can be taken care of or we can refer you to the correct materials manufacturers warranty. Just make sure to review the terms of your limited warranty to understand what types of defects are included and excluded.
HOW LONG IS THE WARRANTY PERIOD?
Your Volumod limited warranty begins on the date the unit is delivered to your site, and our standard limited warranty extends one year from that date. However, depending on which product you purchased, you may have the option to buy an extended warranty, purchased from an independent, third-party warranty company. To see if the product you are building qualifies for an extended warranty option, email our sales department.
WHAT IS COVERED BY THE WARRANTY?
Now that you know when your limited warranty begins and ends, let’s get into what specifically the warranty typically covers. Although rare, there are possible defects that could occur in your unit.
Your Volumod limited warranty covers:​​
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Defects in materials or workmanship of the unit, including in the plumbing, heating and electrical systems.
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Defects resulting from improper installation of appliances and accessories manufactured by a third party. Any defects unrelated to the installation would be covered by the appliance manufacturer. We will help you identify the third party warranty.
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If Volumod is provided with written notice of the defect during the limited warranty period and the defect is covered by the limited warranty, Volumod will repair or replace the component in which the defect appears.
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Many products included in a Volumod structure are covered by warranties by other manufacturers. These warranties transfer to the buyer - Click here to find the covered products.
WHAT IS NOT COVERED?
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Defects in the site installed structures that are attached to the home, such as decks and porches.
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Damage caused by negligence, misuse or accidents from owners, renters or subcontractors.
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Damage from natural disasters. ​
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As specified in your contract, the buyer is responsible for any minor drywall joint cracks, nail/screw pops, and cracks resulting from shipment or set-up of the modules.
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Mechanical adjustments to assemblies used in the structure of your modules, including door latches, threshold adjustments, cabinet door adjustments, and temperature/pressure settings on heat/cool producing appliances, are considered normal set up and/or maintenance and are usually adjusted by the general contractor completing the site work at the Buyer’s cost, and not included in the Warranty.
For questions about if the damage to your unit it covered under your limited warranty, email us.
HOW DO I REQUEST SERVICE?
Now let’s talk about how to file a warranty claim with Volumod. We'll need to know which module you are concerned about. Each module has a unique serial number that can be found on the data plate. Make sure to indicate the repair you believe you will need, and we will help you understand how to initiate service. Click here to fill out the Warranty Request Form. All warranty work must be performed by the factory or have Prior Authorization (P.O.#) for contractor performed work.
The appliance warranty information is located online here. Or, locate the warranties for the unit by scanning the QR code on the magnet affixed to your heating/cooling unit. Appliance manufacturer’s warranties are separate from the modular warranty you have with Volumod.
We're excited for you to enjoy our quality craftsmanship now and in the years to come! Do you still have questions not covered in this guide? Feel free to email the Volumod team at Warranty@Volumod.com.
